YOUR SAFETY ONLINE
Privacy Policy
Privacy Policy
Last Updated: 17/02/2025
At The Video Box, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or engage with our services.
If you have any questions or concerns about this policy, please contact us at info@thevideobox.com.au.
1. Who We Are
The Video Box Australia (doing business as The Video Box Australia) provides professional video production services. We operate in Brisbane, Queensland, and travel to clients for projects. Our office is not open for appointments.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide when:
- Requesting information about our services
- Engaging with us for sales, marketing, or events
- Contacting us directly
The type of information we collect may include:
- Name
- Email address
- Phone number
- Contact preferences
- Any other details you choose to share
We do not process sensitive personal information. All information you provide must be accurate and up to date.
2.2 Information We Collect Automatically
When you visit our website, we may collect certain data automatically, such as:
- IP address
- Browser and device details
- Operating system and language settings
- Referring URLs
- Usage patterns, including time spent on our site
This data helps us improve website security, user experience, and analytics.
2.3 Cookies and Tracking Technologies
Like most websites, we use cookies to enhance your browsing experience.
What Are Cookies?
Cookies are small data files stored on your device when you visit a website. They help websites remember your preferences and improve performance.
Why Do We Use Cookies?
We use first-party and third-party cookies for:
- Essential website functions
- Analytics and performance tracking
- Advertising and remarketing campaigns
How to Manage Cookies
You can accept or reject cookies through our Cookie Consent Manager, accessible on our website. Adjusting browser settings to block cookies may affect website functionality.
3. How We Use Your Information
We process your data to:
- Provide and manage our services
- Respond to inquiries and customer support requests
- Improve website functionality and user experience
- Conduct marketing and promotional activities (if you opt in)
- Maintain security and prevent fraud
You can opt out of marketing communications anytime by clicking “Unsubscribe” in our emails.
4. Sharing Your Information
We may share your data with:
4.1 Third-Party Service Providers
We work with trusted vendors, consultants, and partners to help deliver our services. These third parties must follow strict confidentiality agreements and cannot use your information for any purpose beyond our instructions.
4.2 Business Transfers
If The Video Box undergoes a merger, acquisition, or sale, your data may be transferred to the new entity under similar privacy terms.
We do not sell or rent personal data to third parties.
5. Data Retention
We retain your personal data only as long as necessary for our business operations and legal obligations. If we no longer need your information, we securely delete or anonymise it.
6. Security Measures
We implement industry-standard security measures to protect your data. However, no online service is 100% secure, and we cannot guarantee absolute protection against unauthorized access. You are responsible for securing your own devices and login credentials.
7. Your Privacy Rights
You have the right to:
- Access your personal data
- Update or correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- View the Terms & Conditions of how we work with customers
To exercise your rights, contact us at info@thevideobox.com.au.
8. International Users
Our website is based in Australia, but if you access it from another country, your data may be transferred and processed under Australian privacy laws.
For users in the European Economic Area (EEA), UK, or Switzerland, you have additional rights under GDPR. If you believe we are unlawfully processing your data, you may file a complaint with your local Data Protection Authority.
For California residents, you may request information on how we share your data under the California Civil Code Section 1798.83 (“Shine The Light” law).
9. Do Not Track (DNT) Signals
Most browsers offer Do Not Track (DNT) settings to limit online tracking. Currently, no industry standard exists for responding to DNT signals, so our website may not recognize them.
10. Changes to This Privacy Policy
We may update this policy from time to time. Any significant changes will be noted with a “Last Updated” date and, where appropriate, a notice on our website.
We encourage you to review this page periodically to stay informed.
11. Contact Us
If you have any questions or wish to update your data, please contact us at:
📧 Email: info@thevideobox.com.au
📍 Address: Brisbane, Queensland 4207, Australia
