Privacy Policy
The Video Box Australia
Privacy Policy
The Video Box Australia.
ABN: 31 044 842 612
At The Video Box, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or engage with our services. It should be read alongside our Terms & Conditions.
If you have any questions or concerns about this policy, please contact us at info@thevideobox.com.au.
1. Who We Are
1.1. The Video Box Australia, ABN 31 044 842 612, trading as The Video Box, provides video production, branding photography, and strategic video content services for businesses with internal marketing teams. We operate out of Brisbane, Queensland, and travel to clients for projects; our office is by appointment only.
2. Information We Collect
2.1 Personal Information You Provide
2.1.1. We collect personal information that you voluntarily provide when you:
- Request information about our services
- Engage with us for sales, marketing, or events
- Contact us directly, including through website forms
2.1.2. This may include your name, email address, phone number, contact preferences, and any other details you choose to share. We do not collect or process sensitive personal information (such as health, financial, or government ID details), and we ask that any information you provide is accurate and kept up to date.
2.2 Information We Collect Automatically
2.2.1. When you visit our website, we may automatically collect:
- IP address
- Browser and device details
- Operating system and language settings
- Referring URLs
- Usage patterns, including pages viewed and time spent on our site
2.2.2. This data helps us maintain website security, improve user experience, and understand how our website and advertising are performing.
2.3 Cookies and Advertising Technologies
- 2.3.1. Like most websites, we use cookies and similar technologies for:
- Essential website functions
- Analytics and performance tracking
- Advertising and remarketing, including the Meta (Facebook) Pixel
2.3.2. The Meta Pixel allows us to measure the performance of our Meta (Facebook and Instagram) advertising and to show you relevant ads based on your interaction with our website.
2.3.3. Information collected through the Pixel is shared with Meta Platforms, Inc. and handled in accordance with Meta’s own Data Policy, available at Facebook’s Privacy Policy.
2.3.4. You can manage your cookie preferences at any time through our Cookie Consent Manager, accessible on our website. You can also manage how Meta uses your data for advertising through your Meta Ad Preferences. Blocking cookies may affect website functionality.
3. How We Use Your Information
3.1. We use your data to:
- Provide and manage our services
- Respond to inquiries and customer support requests
- Improve website functionality and user experience
- Run and measure marketing and advertising campaigns, including on Meta platforms
- Maintain security and prevent fraud
3.2. You can opt out of marketing communications at any time by clicking “Unsubscribe” in our emails.
4. Sharing Your Information
4.1 Third-Party Service Providers
4.1.1. We work with trusted vendors, contractors, and partners – including advertising platforms such as Meta, website hosting, and email/CRM tools – to help deliver our services and run our marketing.
4.1.2 These providers are only given the information needed to perform their role and are not permitted to use it beyond that purpose, except where a platform such as Meta independently processes data under its own privacy policy for its own advertising purposes, as described in section 2.3.
4.2 Overseas Disclosure
4.2.1 Some of the third parties we use, including Meta Platforms, Inc. and other cloud-based service providers, are based overseas (including in the United States).
4.2.2 Where your personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
4.3 Business Transfers
4.3.1 If The Video Box undergoes a merger, acquisition, or sale, your data may be transferred to the new entity under similar privacy terms.
4.3.2 We do not sell or rent your personal data to third parties.
5. Data Retention
5.1. We retain your personal data only as long as necessary for the purposes it was collected, including to meet our legal and accounting obligations. When it’s no longer needed, we securely delete or anonymise it.
6. Security Measures
6.1. We implement industry-standard security measures to protect your data. However, no online service is 100% secure, and we cannot guarantee absolute protection against unauthorised access. You’re responsible for securing your own devices and login credentials.
7. Your Privacy Rights
- 7.1. You have the right to:
- Access the personal data we hold about you
- Update or correct inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications or advertising cookies
- Lodge a complaint about how we’ve handled your personal information
7.2 To exercise any of these rights, contact us at info@thevideobox.com.au. If you’re not satisfied with our response, Australian residents can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. International Users
8.1. Our business is based in Australia, and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
8.2. If you’re located in the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, correct, erase, or restrict the use of your personal data, to object to its processing, to data portability, and to lodge a complaint with your local Data Protection Authority. California residents may request information about how we share personal data with third parties for marketing purposes under the California Civil Code Section 1798.83 (“Shine the Light” law).
9. Do Not Track (DNT) Signals
9.1. Most browsers offer Do Not Track (DNT) settings to limit online tracking. There’s currently no industry standard for responding to DNT signals, so our website may not recognise them — use our Cookie Consent Manager to control tracking instead.
10. Changes to This Privacy Policy
10.1. We may update this policy from time to time. Material changes will be reflected in an updated “Last Updated” date and, where appropriate, a notice on our website. We encourage you to review this page periodically.
11. Contact Information
If you have any questions about these Terms & Conditions, you can contact us at:
The Video Box Australia
ABN 31 044 842 612
Head Office | Brisbane, Australia
By Appointment Only
info@thevideobox.com.au
0402 377 112